RMA & DOA Request Process
Step 1: Please fill out the below RMA form
Step 2: After fill out RMA form, we will generate a RMA number and email to you.
Step 3: When receive RMA number, please read and sign and email the form to us and you can return machine to us.
Note: Please mark RMA number in the outside carton. MACTRON GROUP (MTG)
- Limitation: Should be identify for the shipment out from MTG within 30 days,
without human-caused damage.
Return Cost: will be paid by MTG (If MTG clarifies it is caused by human damage,
then customer should pay the maintenance fees and transportation costs.)
- Within warranty: no need to pay maintenance fees but need to pay the transfer
cost by one way. (If it is human-caused damage, the customer should pay the
maintenance fees and transportation costs.)
- Out of warranty: all the transfer cost and maintenance costs entirely paid by the
customer. (If the repair is not required, it’s no need to pay testing fees)
Note 1: If not our RMA standard operating procedures, please contact us.
Note 2: Please follow the process to apply for RMA / DOA to ensure your rights
Note 3: Please complete the RMA form and the serial number is required.
Not covered by MACTRON GROUP (MTG) two-year warranty in the following
- Damage caused by carelessness on the user's part during product transportation.
- Damage caused by inappropriate storage environments such as with high
temperatures, high humidity, or volatile chemicals.
- Damage caused by not following instructions in the user's manual.
- Damage caused by fire, earthquakes, floods, lightening, pollution, other acts of God,
and/or incorrect usage of voltage transformers.
- Damage from improper repair by unauthorized technicians.
- Products with altered and/or damaged serial numbers are not entitled to our
- Other categories not protected under our warranty.
- Damage caused by leakage of battery fluid during or after change of batteries by
- Customers are responsible for all fees necessary to transport damaged products to
MACTRON GROUP (MTG).
Please do not hesitate to let us know if you have any concern & question.
We would like to assist and support immediately.
Thank you very much for supporting!