MACTRON GROUP (MTG) provides 24 months of warranty (effective from the date of delivery) for the Touch All In One System related products customers buy from MTG or from their Authorized Distributors (AD) & System Integrators (SI) & Solution Providers (SP). For any product malfunction during warranty period due to damaged parts or defective production, MTG will provide free repair services or free replacement of other product with same price value.
Please provide the related purchase documents in order to confirm the product delivery date.
Touch All In One System PPC (PPC): 24 months
Touch Display Monitor (TDM): 24 months
Embedded Box PC (BPC): 24 months
Mobile Tablet PC (MTP): 24 months
MTG PPC & TDM & BPC & MTP Extended Warranty – 3rd year = 6%
MTG PPC & TDM & BPC & MTP Extended Warranty – 4th year = 8% + 6%
MTG PPC & TDM & BPC & MTP Extended Warranty – 5th year = 10% + 8% + 6%
MTG will not be responsible for any warranty services when following conditions occur:
During warranty period, warranty services will be done according to MTG’s judgement to decide whether repair or replacement will be provided. When customers send the damaged products to MTG for repair, the risk of loss or damage during delivery should be covered by customers. Customers should prepay the delivery charges and use original packing or other protective packing to send the products.
This warranty agreement replaces all other implicative or explicative, written or oral warranty agreements previously made. MTG’s responsibility for compensation in connection with the manufacturing, sales, supply or use of product should not exceed the original cost of product; no matter it is based on warranty, agreement, negligence, product responsibility or other clauses. For unintentional or inevitable loss suffered by customers, including profit loss or product damage caused due to the manufacturing, sales or supply of this product, MTG is not responsible for any compensation.
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